Room for improvement on 2016-2017 Annual Community Survey results

Published on 20 April 2017

Council building

The recently elected Council is looking forward to regaining the community’s trust, getting back to the basics of service provision and providing better value for our ratepayers following the release of the 2016-2017 Annual Community Survey(PDF, 3MB) results which show a decline in community satisfaction with the previous Council’s performance.

Nillumbik Shire Mayor Councillor Peter Clarke said the decline in community satisfaction wasn’t surprising given some of the issues of community concern in the lead up to the October 2016 council election.

“There is clearly room for improvement and the new Council has a big task ahead of it to regain the community’s trust and to get back to the basics in terms of the services it provides to residents.

“We have a very clear direction on policy and project priorities for Nillumbik over the next four years and we will release our draft Council Plan 2017-2021 and the 2017 Budget for feedback soon,” said Mayor Clarke.

The 2016-2017 Annual Community Survey, which was conducted on Council’s behalf by Metropolis Research in January 2017, is designed to measure community satisfaction with a range of Council services and facilities and to measure community sentiment on a range of additional concerns in the community.

Community satisfaction with Council’s overall performance is rated at 6.15 out of 10, a decline of eight per cent from the 6.69 result in 2016. The average satisfaction with the five aspects of governance and leadership (excluding environment) is 6 out of 10, a decline of 10.7 per cent on the 6.72 recorded in 2016.

The average satisfaction with the 30 services and facilities included in the survey declined 0.8 per cent, down from 7.24 to 7.17 although still remained categorised as ‘good’.

Traffic management; Council rates; building, housing, planning and development; roads maintenance and repairs and bushfire management and prevention are the top five issues that respondents want Council to address in the next 12 months.

The survey results will be made publicly available on Council’s website and reported in the 2016-2017 Annual Report. Some results are performance measures required by the State Government and will be made available on the Know Your Council website.