Supporting our community in the face of COVID-19

Published on 09 April 2020


Please note that the information contained in this article was correct at the time of publication, but may become outdated as restrictions change.

For the most up-to-date list of what's open, what's closed and what's cancelled, view a comprehensive list of Council services, events and facilities here.


We are continuing our efforts to help limit the spread of the coronavirus disease, while supporting our community during this difficult time.

In an important update, to support the safety of the community in accordance with the current health and safety guidelines, many of Council’s non-essential facilities, services and programs are closed and Council-run events cancelled until at least the end of May, with the likelihood that this will be extended.

Mayor Karen Egan said the health and wellbeing of the community and Council staff was a priority.

“Council is committed to reducing the risk of the coronavirus spreading and we urge residents to stay home and follow the recommendations of the state and federal governments,” Cr Egan said.

“Council is aware of the devastating impacts this pandemic is having on families, individuals and businesses. In response, we have in place relief measures to help alleviate some of the stress many of you are experiencing.

“We have temporarily suspended debt collection activities and interest will not be charged for overdue rates or other payments through to 30 September 2020, with a further review at that point.

“If you are experiencing financial hardship, please call our rates team on 9433 3285 for a confidential discussion.

“I encourage you to look out for one another, check on family, neighbours, the elderly and anyone who might be alone or doing it tough during this time.”

Council’s Economic Development team are offering support for local businesses. Council’s Visit Nillumbik Facebook page @visitnillumbik is getting behind Nillumbik businesses with a Stay Home, Shop Local campaign.

Chief executive officer Carl Cowie said while many staff were working from home, it was business as usual behind the scenes.

“Our teams are committed to providing our community with the best possible service during these difficult times,” he said.

Council’s essential services such as kerbside landfill, recycling and green waste collections as well as booked kerbside hard waste collections are continuing as normal. Council maintenance services and call-out services are also continuing.

Services for older and vulnerable residents including delivered meals, domestic assistance, personal care, social support, and respite care are operating as usual. Through a partnership with Woolworths, our delivered meals clients are also receiving toilet paper supplies with their meals delivery.

Our teams are staying in touch with Social Connections groups and Community Transport clients and volunteers to provide support and keep them connected.

Our Maternal and Child Health team are continuing critical appointments for babies as well as using Skype to provide breastfeeding and parenting support. Immunisation clinics are running as scheduled and flu shot appointments in May and June will be available to book from April 14. For more information go to our website at

We will continue to keep you updated as information changes. Our customer service team is available to answer any queries on 9433 3111, Monday to Friday, 8.30am to 5pm.

For the latest information on Council facilities, services and programs go to our website and follow Council’s Facebook page @nillumbikcouncil