Pay your rates

Next instalment due

31 May 2021

How to pay

Online

Step 1.Have your rates notice with you

Find the Council Ref Internet number in the bottom left corner 

Step 2.Have your credit card ready

We do not accept Diners Club and American Express

Pay your rates online

Other ways you can pay online

  • BPAY: pay using the Biller Code and Reference Number on your rates notice. 
  • Post Billpay: pay using the Billpay Code and Reference Number on your rates notice.  

In person

Step 1.Bring your rates notice with you 

To customer service at

The Civic Centre
Civic Drive
Greensborough 3088

Monday - Friday 9am - 5pm
Closed public holidays

Step 2.Pay

Pay with cash, cheque, money order, EFTPOS, Mastercard or Visa. We do not accept Diners Club and American Express.

Mail

Step 1.Prepare a cheque or money order

Payable to Nillumbik Shire Council and crossed 'Not Negotiable' 

Step 2.Return with lower portion of rates notice

Nillumbik Shire Council 
PO Box 476
Greensborough VIC 3088

Direct Debit

Pay by Direct Debit

You can register online to pay your four rates instalments by direct debit using your credit card or bank account details.

View a copy of Council’s Direct Debit Service Agreement(PDF, 233KB)

Use the property address and rates assessment number details as shown on the front of your rates notice.

Please note that is an online process only. Direct debit registrations cannot be accepted over the phone, by mail or in person.

Rates instalments must be up to date when registering for direct debit. If your rates are in arrears they must be paid before you register.

Direct debit registrations must be received at least 24 hours prior to the instalment due date.

To update bank account or credit card details, including expiry date, please complete a new registration.

For direct debit enquiries contact the Rates Team on 9433 3285.

Register now for Direct Debit

 

 

When to pay

Rates notices are sent out by post or email. 

You can pay your rates in four instalments. The due dates are the same each year.

  • 30 September
  • 30 November
  • 28 February
  • 31 May

When a due date for an instalment falls on a public holiday or weekend, you have until the next business day to pay.

You can also pay an instalment in smaller payment amounts (for example, fortnightly or monthly) as long as the full instalment amount is paid by the due date.  

Receive rates via email

To get your rates notice delivered to your inbox, sign up to enotices.

Concessions

If you hold an eligible concession card, you may be able to claim a deduction on your rates. You must hold one of the following cards:

  • Pensioner Concession Card
  • Veterans' Affairs Gold Card (given for TPI, War Widow, EDA or POW).

The Department of Health and Human Services has more information about how to apply for the municipal rates concession.

If you are having difficulty paying

Council offers payment arrangements for ratepayers who have not been able to pay their rates in full by the stipulated due date. Please call our Rates Team on 03 9433 3111 to discuss your options.

To set up your preferred payment arrangement, please use the online form to request a payment arrangement.

Interest for overdue rates

In accordance with the Local Government Act 1989 interest is charged on overdue rates and charges. Interest on instalments are charged back to the due date of that instalment. The penalty interest rate for the 2020-2021 as set by the Attorney General under the Penalty Interest Act 1983 is 10 per cent per annum. 

Interest continues to be charged on overdue rates and charges until the the full amount plus interest is paid.

Refunds

Refunds will be provided where a payment has been made in error. This includes accounts that have been overpaid. All refunds will be released at our discretion. No other refunds are payable. 

If you have been notified by Council that you are due a refund on your rates, please complete the online form to request a rates refund.