2023 Annual Community Survey - Service satisfaction bounces back

Published on 29 May 2023

Community satisfaction with Council services, facilities and activities has increased over the past year, according to results from the 2023 Annual Community Survey.

The results show Council’s overall performance improving from a ‘solid’ rating to ‘good’ in the 12 months to February this year.

Independent research company Metropolis Research undertook the survey in February, measuring community satisfaction with a range of Council services, facilities and activities. The company conducted face-to-face interviews with 502 respondents throughout the Shire.

Overall, community satisfaction with Council’s performance was rated at 6.88 out of 10, an increase of 7.3 per cent on the 2022 results. This compares with a 5.7 per cent increase observed across all Melbourne metropolitan councils.

The top five important issues identified in Nillumbik were:

• Traffic management
• Roads maintenance and repairs
• Council rates
• Parks, gardens and open space
• Rubbish and waste.

Nillumbik Mayor Ben Ramcharan said that satisfaction with key aspects of Council performance, including governance and leadership, customer service and communications and engagement all increased significantly in the past 12 months.

“Services community members were most satisfied with included local libraries, weekly and fortnightly waste collections, environment programs and facilities, and sports ovals and aquatic centres,” Cr Ramcharan said

“We’re really pleased to see this increase in service satisfaction. It shows we are heading in the right direction. However, there is still plenty of work to be done and that’s what we will continue to focus on over the coming year.”

The complete results of the 2023 Annual Community Survey can be found here: nillumbik.vic.gov.au/annual-survey