Report damage to a bus shelter

If you have noticed damage to a bus shelter in Nillumbik, you can report it to us online.

Report an urgent issue

If you need to report a matter that requires an immediate response (eg bus shelter at risk of collapse or immediate danger to life and safety), please call us:

  • During business hours - Customer Service on 03 9433 3111
  • Outside business hours - Emergency After Hours Service on 03 9433 3334

Report a non-urgent issue

Follow the process below to report non-urgent requests such as:

  • Broken or damaged windows
  • Structural damage to bus shelter
  • Vandalised bus shelter


Step 1.Have the details ready

To complete the online form, you will need to provide:

  • Your contact details
  • The address where the bus shelter is located
  • A description of the issue

Step 2.Submit the online form

Report damage to a bus shelter

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What happens next?

Our Maintenance Team will assess the risk and safety of the bus shelter. Once the assessment has been completed, the team will rectify the issue and monitor for further issues.