COVID-19 service disruptions and cancellations

This page was updated on 20 October. 

Due to the health concerns regarding the coronavirus disease (COVID-19), there will be significant impacts to Council services, events and activities. A summary is listed below.

We will continue to monitor the situation and update this page with any changes in the coming days and weeks.

Your health and wellbeing is important to us and we appreciate your patience during this time.

For the most up-to-date information about coronavirus please go to the Department of Health and Human Services website. If you need information in a language other than English, please see the DHHS Translated Resources page.
  

On this page:

Key:

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Open/service is continuing
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Some changes to service - please check
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Closed/service has been disrupted or postponed

 

Visiting us

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Customer service centre, Civic Drive, Greensborough

The Customer Service counter at the Civic Drive offices in Greensborough is now closed. Face-to-face customer service visits are not available at this time.

However our Customer Service team is still working hard behind the scenes. You can speak to them by calling 9433 3111, 8.30am-5pm Monday to Friday.

Did you know that many types of Council business can be completed online?

Services available online include:

If you are having trouble making an online payment, call Customer Service on 9433 3111 and they can talk you through the process or provide other information.

 

Waste and maintenance

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Bin collection

Our regular kerbside landfill, recycling and green waste bin collections are continuing as normal.

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Booked waste collection

Our booked hard waste collection is continuing as normal. Book online here or call 9433 3512.

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Recycling and Recovery Centre, and Reuse Shop

Council’s Recycling and Recovery Centre can currently accept:

  • Waste and recycling from business customers with a valid permitted worker permit.
  • Garden green waste only from residential customers 

Please note that only tree prunings, garden clippings and leaf litter can be accepted. Commercial loads and food waste will not be accepted.

We are working on further options to support residents to dispose of their green waste in preparation for the Fire Danger Period.

The centre is currently operating Monday to Friday from 8am-4pm. Closed weekends, public holidays and during extreme weather. 

For any questions regarding waste and recycling services, contact our customer service team on 9433 3111. The Reuse Shop will remain closed until further notice.

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Maintenance requests

All Council maintenance services are continuing as normal. We appreciate your patience as some non-essential requests may take longer to complete.

 

Health

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Immunisation clinics

Immunisation sessions are continuing as scheduled at all venues.

Please note that at this time, immunisation appointments at all centres will need to be booked in advance. 

All clients attending a session are required to wear a face mask in line with government guidelines. Only one parent is to attend with each child.

Find out more about immunisations here.

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Flu shots

We are partnering with Banyule City Council to deliver flu shot sessions. No bookings are required to receive the flu vaccine from July onwards. Click here for more information.

 

Children and young people

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Maternal and child health

0-4mths Short face-to-face visits with a longer telephone or Telehealth consultation.

8mths–3.5yr will be offered via phone or Telehealth consultation only, unless clinically indicated.

New Parents Group will continue virtually using networking platforms.

Breastfeeding Support will be available every Tuesday with a booked Telehealth consultation or short face-to-face.

Sleep and Settling Support for all age groups is being offered via phone and Telehealth.

For visits at the MCH centre, we ask that only one parent and infant attend. No other siblings or extended family to attend. We will be calling prior to this appointment to ask a range of health check questions. Please bring a photo of your baby’s regular sleep space and remember to wear a mask.

DHHS has produced a fact sheet for parents with infants and young children, which you can download here.

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Playgrounds and skate parks

Playgrounds, skate parks and outdoor sports equipment are now open. Please follow Victorian Government guidelines regarding social distancing, hand hygiene and mask wearing. Please do not attend if unwell.

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Playhouses - Eltham and Panton Hill

Childcare centres, including the Eltham and Panton Hill playhouses, can now open for all children, not only children of permitted workers.
 
For more information contact playhouse@nillumbik.vic.gov.au

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L2P program

Council's L2P program has been suspended until further notice as the social distancing requirement of 1.5m cannot be met within the L2P and professional driving instructor cars. Please continue to monitor Council's website and the Nillumbik Shire Council and Nillumbik Youth Facebook pages for more information. 

 

Older adults

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Community bus service

The community bus is continuing to operate for essential services such as medical appointments or essential shopping. Please continue to check the Council website and social media pages for updates.

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Social connection and community activation

Would you like opportunities to socially connect with others? Do you have ideas about what you would like to do to feel connected to your local community? Would you like to know more about what social opportunities are available in Nillumbik? Council has a new service which can assist; Social Connections officer – 9433 3148 or social.connection@nillumbik.vic.gov.au

Are you feeling lonely, socially isolated and/or need help or assistance during this time of COVID-19 for eg. food relief? Council can help connect and link you into appropriate local organisations for support.  Contact 1800 657 398 or 9433 3144 or community.activation@nillumbik.vic.gov.au

 

Animals

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Pound

Residents are currently not able to visit the pound facility at the Operations Centre on Yan Yean Road. For information on collecting a dog that is in the pound, please see our lost and found animals page.

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Lost and found animals

Our community safety officers are continuing to pick up animals in the Shire and respond to reports of found animals.

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Dog parks

Nillumbik's dog parks are open and operating as normal. Users must follow government guidelines regarding outside gatherings and social distancing.

 

Leisure centres, gyms and pools

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Leisure centres

In response to the latest restrictions:

All memberships, including swim school enrolment fees, health club and aquatic memberships will automatically remain on suspension during this time. Further information will be sent to all members and swim school families via email.

For more information, please visit the centre websites above.

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Yarrambat Park Golf Course

The Yarrambat Park Golf Course on Yan Yean Road is now open, restrictions apply. The mini-golf course remains closed. Find out more at the Yarrambat Park Golf Course website.

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Outdoor gym equipment

Outdoor gym equipment is now open for use. Please follow Victorian Government advice regarding social distancing, hand hygiene and mask wearing. Please stay home if unwell.

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Diamond Creek Outdoor Pool

The Diamond Creek Pool has reopened in line with Victorian Government restrictions.

Some restrictions apply - find out more here

The reopening of the pool is in line with Victorian Government COVID-19 restrictions which, as of Friday 16 October, include:

  • Visitors must live or work within 25km of the Diamond Creek Pool
  • The pool is limited to 30 swimmers at one time
  • Visits are limited to one 60-minute session
  • Sessions must be prebooked online – no walk-ins will be permitted
  • Changerooms will be closed, but toilet will be open
  • Visitors must follow the 1.5m social distancing guidelines
  • Masks must be worn at all times except when about to enter the pool
  • Visitors should practise good hygiene before, during and after their swim session.

Sessions of 60 minutes must be pre-booked online at the Diamond Creek Pool website. Customers can book and pay up to seven days in advance.

Please note that the pool is experiences difficulties with its telephone, so all queries should be directed to the Diamond Creek Community Centre on 9438 5299 (please leave a message which will be returned as soon as possible) or dcop@alignedleisure.com.au 

 

Libraries

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Yarra Plenty Regional Libraries

The Yarra Plenty Regional Library's Eltham and Diamond Valley branches, and the Mobile Library, have reopened for Click & Collect services. The new pop-up library at The Hurstbridge Hub is also open for Click & Collect.

New holds may now be placed and return chutes at Eltham and Diamond Valley have been reopened 24/7.

All items currently on loan have been automatically extended until 30 October 2020.

For information about YPRL’s extensive digital collection and eLibrary, visit the YPRL website.

 

Living & Learning centres

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Living & Learning centres

All three Living & Learning Nillumbik centres located in Eltham, Diamond Creek and Panton Hill are closed until further notice, with staff working from home.

At this stage there will be no face-to-face programs running in Term 3. Classes that were delivered online in Term 2 will revert to online classes, and at this stage all online programs will continue as scheduled. Enrolments for all other classes will be transferred to Term 4.

For more information, including enrolments, online learning and refunds, please visit the Living & Learning Nillumbik website.

 

Events, venues and meetings

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Council meetings

All Ordinary Council Meetings are now being held virtually and livestreamed via YouTube until further notice. Find out more at the Council meetings page

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Future Nillumbik Committee Meetings

All Future Nillumbik Committee meetings are now being held virtually and livestreamed via YouTube until further notice. Please visit the Future Nillumbik Committee page for more information about written and verbal submissions.

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Events

Due to the health concerns regarding the coronavirus disease (COVID-19), there will be significant impacts to Council services, events and activities. As a result, Nillumbik Shire Council has reviewed all events and activities, and has made the decision to cancel all Council-run events until further notice. Some events are now being held virtually. For more information about upcoming community and council events, please see our Events Calendar.

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Edendale Community Environment Farm

Edendale Community Environment Farm will be closed until further notice. Find out more at the Edendale website.

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Eltham Community and Reception Centre

Eltham Community and Reception Centre will be closed until further notice. The facility will not be taking bookings for the foreseeable future. 

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Hurstbridge Hub

The Hurstbridge Community Hub is operating for essential services only including the Hurstbridge Children's Hub, Maternal and Child Health, the pop-up library for Click & Collect, limited essential allied health services and immunisations. All services are operating in adherence with DHHS guidelines. For enquires please contact Hurstbridge.hub@nillumbik.vic.gov.au or phone 9719 8400.  Find out more here

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Halls and venues for hire

We note that some community hall spaces are part of a multi-purpose building. The community hall spaces are now closed until further notice.

  • Coniston Street Family Centre
  • Diamond Creek Senior Citizens Centre
  • Eltham Library Multi-purpose Room
  • Eltham North Hall
  • Eltham North Maternal & Child Health Centre
  • Eltham Performing Arts Centre
  • Eltham Senior Citizens Centre
  • Hurstbridge Basketball Stadium
  • Hurstbridge Community Hall
  • Kangaroo Ground Emergency Operations Centre
  • North Warrandyte Hall Family Centre
  • Outdoor Performance Centre
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Weekend markets

Weekend markets such as St Andrews MarketEltham Farmers MarketEltham Craft and Produce Market etc are not operated by Council. Please refer to the organisers of these events (via their websites or social media pages) for updates.

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Weekend sporting events

All Council-owned sporting facilities are closed.

 

Other Council services

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Land management - property advice and grants

Council’s land management advice service (delivered via phone and property visits) is currently continuing as normal.

Our Land Management Incentive Program (LMIP), which offers grants to support land management activities on private property, is also open. For more information phone 9433 3207.