COVID-19 service disruptions and cancellations

This page was updated on 11 December. 

Due to the health concerns regarding the coronavirus disease (COVID-19), there will be significant impacts to Council services, events and activities. A summary is listed below.

We will continue to monitor the situation and update this page with any changes in the coming days and weeks.

Your health and wellbeing is important to us and we appreciate your patience during this time.

For the most up-to-date information about coronavirus please go to the Department of Health and Human Services website. If you need information in a language other than English, please see the DHHS Translated Resources page.
  

On this page:

Key:

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Open/service is continuing
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Some changes to service - please check
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Closed/service has been disrupted or postponed

 

Visiting us

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Customer service centre, Civic Drive, Greensborough

The Customer Service counter at the Civic Drive offices in Greensborough has now reopened, however many Council staff are still working remotely. Please complete tasks online or by phone where possible.

Find out more about the reopening of our Customer Service counter at the Civic Centre here

You can speak to our Customer Service team by calling 03 9433 3111, 8.30am-5pm Monday to Friday.

Did you know that many types of Council business can be completed online?

Services available online include:

If you are having trouble making an online payment, call Customer Service on 03 9433 3111 and they can talk you through the process or provide other information.

 

Waste and maintenance

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Bin collection

Our regular kerbside landfill, recycling and green waste bin collections are continuing as normal.

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Booked waste collection

Our booked hard waste collection is continuing as normal. Book online here or call 03 9433 3512.

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Recycling and Recovery Centre, and Reuse Shop

Council’s Recycling and Recovery Centre has reopened for usual business with normal operating hours.

It is open Friday, Saturday, Sunday, and Monday, 8am-4pm. It is closed Tuesday, Wednesday, Thursday, public holidays and during extreme weather. 

For any questions regarding waste and recycling services, contact our customer service team on 03 9433 3111.

The Reuse Shop has reopened and its opening hours are Friday, Saturday, Sunday and Monday, 9am-3.30pm.

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Maintenance requests

All Council maintenance services are continuing as normal. We appreciate your patience as some non-essential requests may take longer to complete.

 

Health

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Immunisation clinics

Immunisation sessions are continuing as scheduled at all venues.

Please note that at this time, immunisation appointments at all centres will need to be booked in advance. 

All clients attending a session are required to wear a face mask in line with government guidelines. Only one parent is to attend with each child.

Find out more about immunisations here.

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Flu shots

We are partnering with Banyule City Council to deliver flu shot sessions. No bookings are required to receive the flu vaccine from July onwards. Click here for more information.

 

Children and young people

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Maternal and child health

We have recommenced seeing all clients face to face with appointments as currently booked. Home visits will remain in centre until further notice.

New Parents Group will continue virtually using networking platforms.

Breastfeeding Support will be available every Tuesday with a booked Telehealth consultation or short face-to-face.

Sleep and Settling Support for all age groups is being offered via phone and Telehealth.

For visits at the MCH centre, we ask that only one parent and infant attend. No other siblings or extended family to attend. We will be calling prior to this appointment to ask a range of health check questions. Please bring a photo of your baby’s regular sleep space and remember to wear a mask.

DHHS has produced a fact sheet for parents with infants and young children, which you can download here.

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Playgrounds and skate parks

Playgrounds, skate parks and outdoor sports equipment are now open. Please follow Victorian Government guidelines regarding social distancing, hand hygiene and mask wearing. Please do not attend if unwell.

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Playhouses - Eltham and Panton Hill

Childcare centres, including the Eltham and Panton Hill playhouses, can now open for all children, not only children of permitted workers.
 
For more information contact playhouse@nillumbik.vic.gov.au

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L2P program

The TAC L2P Nillumbik Program continues to work with the community to process learner driver and volunteer mentor applications.

L2P is working on ensuring adequate safety measures are in place for the safe resumption of supervised driving for both learners and volunteer mentor drivers.

For further information on the L2P program and how to apply to be a mentor, please visit our Nillumbik Youth website or contact l2p@nillumbik.vic.gov.au or 03 9433 3111.

 

Older adults

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Community bus service

The community bus is continuing to operate for essential services such as medical appointments or essential shopping. Please continue to check the Council website and social media pages for updates.

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Social connection and community activation

Would you like opportunities to socially connect with others? Do you have ideas about what you would like to do to feel connected to your local community? Would you like to know more about what social opportunities are available in Nillumbik? Council has a new service which can assist; Social Connections officer – 9433 3148 or social.connection@nillumbik.vic.gov.au

Are you feeling lonely, socially isolated and/or need help or assistance during this time of COVID-19 for eg. food relief? Council can help connect and link you into appropriate local organisations for support.  Contact 1800 657 398 or 03 9433 3144 or community.activation@nillumbik.vic.gov.au

 

Animals

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Pound

Residents are currently not able to visit the pound facility at the Operations Centre on Yan Yean Road. For information on collecting a dog that is in the pound, please see our lost and found animals page.

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Lost and found animals

Our community safety officers are continuing to pick up animals in the Shire and respond to reports of found animals.

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Dog parks

Nillumbik's dog parks are open and operating as normal. Users must follow government guidelines regarding outside gatherings and social distancing.

 

Leisure centres, gyms and pools

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Leisure centres

In response to the latest restrictions:

  • Eltham Leisure Centre
    • Gym and group fitness back to full operation - group fitness classes capped at 20 per class.
    • Memberships resumed and new members welcome
    • Pool bookings no longer required
    • Aqua aerobics resumed
    • Stadium bookings subject to density requirements
    • Child care returns 30 November.
  • Diamond Valley Sports and Fitness Centre remains closed due to redevelopment.
  • Diamond Creek Community Centre
    • Gym and group fitness back to full operation - group fitness classes capped at 20 per class
    • No bookings required for gym
    • Memberships resumed and new members welcome
    • Operating hours increased with no closure during the day
    • Stadium bookings resumed subject to density requirements
    • Childcare returns 30 November.
  • Community Bank Stadium Diamond Creek
    • Stadium bookings resumed subject to density requirements
    • Limited casual shooting options available
    • Café service to resume 30 November.

For more information, please visit the centre websites above.

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Yarrambat Park Golf Course

The Yarrambat Park Golf Course on Yan Yean Road is now open for bookings, restrictions apply. The mini-golf course and driving range are also open for prebooked sessions. Find out more at the Yarrambat Park Golf Course website.

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Outdoor gym equipment

Outdoor gym equipment is now open for use. Please follow Victorian Government advice regarding social distancing, hand hygiene and mask wearing. Please stay home if unwell.

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Diamond Creek Outdoor Pool

The Diamond Creek Pool has reopened with:

  • No restrictions and no bookings required
  • Toddler pool open
  • Changeroom and showers open
  • Lawn area open
  • Swimming lessons start 25 November.

Please note that if you are having trouble contacting the pool by phone, please call the Diamond Creek Community Centre on 03 9438 5299 or dcop@alignedleisure.com.au 

 

Libraries

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Yarra Plenty Regional Libraries

Branches of the Yarra Plenty Regional Library including Eltham and Diamond Valley have reopened to up to 100 visitors at a time.

 Visits are limited to one hour, and visitors must wear a mask and check in using the Yarra Plenty Regional Library's QR code for contact tracing. Click & Collect services are continuing.

The Mobile Library, and new pop-up library at The Hurstbridge Community Hub are open for Click & Collect only.

New holds may now be placed and return chutes at Eltham and Diamond Valley have been reopened 24/7.

Information about the changes can be found here.

For information about YPRL’s extensive digital collection and eLibrary, visit the YPRL website.

 

Living & Learning centres

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Living & Learning centres

All three Living & Learning Nillumbik centres located in Eltham, Diamond Creek and Panton Hill are closed until further notice, with staff working from home.

At this stage there will be no face-to-face programs running in Term 3. Classes that were delivered online in Term 2 will revert to online classes, and at this stage all online programs will continue as scheduled. Enrolments for all other classes will be transferred to Term 4.

For more information, including enrolments, online learning and refunds, please visit the Living & Learning Nillumbik website.

 

Events, venues and meetings

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Council meetings

All Ordinary Council Meetings are now being held virtually and livestreamed via YouTube until further notice. Find out more at the Council meetings page

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Future Nillumbik Committee Meetings

All Future Nillumbik Committee meetings are now being held virtually and livestreamed via YouTube until further notice. Please visit the Future Nillumbik Committee page for more information about written and verbal submissions.

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Events

As we continue to move into a new normal, event organisers will now need to adhere to the Public Events Framework which has been released by DHHS and includes information to help organisers of public events in Victoria to meet their safety obligations and responsibilities during the coronavirus (COVID-19) pandemic. 

The Framework includes three tiers and outlines the registration, review and approval process that needs to be considered by DHHS before an event can occur. For full details, please visit coronavirus.vic.gov.au/public-events 

There is a significant amount for event organisers to consider, including some anomalies on what activity constitutes an event. For those considering holding events on Council land or in public spaces should contact Council’s events team with the details of the proposed plans via events@nillumbik.vic.gov.au or phone customer service on 9733 3111 so that advice can be provided on a case-by-case basis.     

For more information about upcoming community and council events, please see our Events Calendar.

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Edendale Community Environment Farm

Edendale and the indigenous plant nursery will reopen to the public on Monday 23 November for prebooked visits. Bookings are now open here. Entry is free but visitors, including nursery visitors, must book a ticket. Numbers and times are limited, so please book early.

Indigenous plant sales (both retail and wholesale) are still available via click and collect orders with contactless pickup.

Edendale website

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Eltham Community and Reception Centre

Eltham Community and Reception Centre will be closed until further notice. The facility will not be taking bookings for the foreseeable future. 

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Hurstbridge Hub

The Hurstbridge Community Hub is open for the Hurstbridge Children's Hub, Maternal and Child Health, the pop-up library Click & Collect, limited essential allied health services and immunisations.

 The Hub is accepting bookings in accordance with the easing of restrictions.

Community groups will be invited to submit an expression of interest to allow the team to work with them to plan upcoming activities or programs

Email Hurstbridge.hub@nillumbik.vic.gov.au or contact the Hurstbridge Hub Development Officer on 03 9433 3732.

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Halls and venues for hire

Council has begun a staged reopening of these facilities with users required to submit a simple COVID-safe plan.

  • Coniston Street Family Centre
  • Diamond Creek Senior Citizens Centre
  • Eltham Library Multi-purpose Room
  • Eltham North Hall
  • Eltham North Maternal & Child Health Centre
  • Eltham Performing Arts Centre
  • Eltham Senior Citizens Centre
  • Hurstbridge Basketball Stadium
  • Hurstbridge Community Hall
  • Kangaroo Ground Emergency Operations Centre
  • North Warrandyte Hall Family Centre
  • Outdoor Performance Centre
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Weekend markets

Weekend markets such as St Andrews MarketEltham Farmers MarketEltham Craft and Produce Market etc are not operated by Council. Please refer to the organisers of these events (via their websites or social media pages) for updates.

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Weekend sporting events

Community sports facilities have reopened with a maximum of 20 people indoors limited to 10 people per space. Charge rooms remain closed.

 

Other Council services

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Land management - property advice and grants

Council’s land management advice service (delivered via phone and property visits) is currently continuing as normal.

Our Land Management Incentive Program (LMIP), which offers grants to support land management activities on private property, is also open. For more information phone 9433 3207.