COVID-19 service disruptions and cancellations

Due to the health concerns regarding the coronavirus disease (COVID-19), there will be significant impacts to Council services, events and activities. A summary is listed below.

We will continue to monitor and update you as the situation changes in the coming days and weeks.

Your health and wellbeing is important to us and we appreciate your patience during this time.

For the most up-to-date information about coronavirus please go to the Department of Health and Human Services website.

On this page:

Key:

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Open/service is continuing
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Some changes to service - please check
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Closed/service has been disrupted/postponed

 

Visiting us

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Customer service centre, Civic Drive, Greensborough

Nillumbik Shire Council has closed our Customer Service counter at the Civic Drive offices in Greensborough.

But our Customer Service team is still working hard behind the scenes and you can speak to them by calling 9433 3111, 8.30am-5pm Monday to Friday.

Did you know that many types of Council business can be completed online?

Services available online include:

If you are having trouble making an online payment, call Customer Service on 9433 3111 and they can talk you through the process or provide other information.

 

Waste and maintenance

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Bin collection

Our regular kerbside landfill, recycling and green waste bin collections are continuing as normal.

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Booked waste collection

Our booked hard waste collection is continuing as normal. Book online here or call 9433 3512.

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Recycling and Recovery Centre

The Recycling and Recovery Centre in Plenty has reopened following advice from Local Government Victoria. Strict social distancing and hygiene measures have been put in place for the safety of staff and the community. For any questions regarding waste and recycling services, contact our customer service team on 9433 3111. The Reuse Shop will remain closed until further notice.

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Maintenance requests

All Council maintenance services are continuing as normal. We appreciate your patience as some non-essential requests may take longer to complete.

 

Health

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Immunisation clinics

Immunisation sessions are continuing as scheduled at all venues. However, please be prepared for delays. Extra measures have been put in place, including limits to the number of people entering the facility at any one time. Find out more about immunisations here.

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Flu shots

We are partnering with Banyule City Council to deliver flu shot sessions, commencing on Wednesday 15 April. Find out more and book your spot for April 2020May 2020 or June 2020

 

Children and young people

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Maternal and child health

All home visits will be offered in a MCH office and we ask you to bring a photo of your baby’s regular sleep space.

Two, four and eight-week appointments will all be at the MCH centre. We ask that only one parent and infant attend these visits. No other siblings or extended family to attend. We will be calling prior to this appointment to ask a range of health check questions.

Four and eight-month appointments will be done over the phone and you will be offered a review of this appointment when services resume at full capacity. 

Key age and stage visits for all older children will be cancelled until services resume at full capacity.

All groups are cancelled until further notice – we are working on providing support for sleep and settling via a digital platform.

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Playgrounds and skate parks

All Nillumbik playgrounds, skate parks and outside gyms have reopened, but residents must follow guidelines regarding social distancing.

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Playhouses - Eltham and Panton Hill

The playhouses are now closed for the school holidays and will reopen on Tuesday 14 April. Playhouses will continue to operate until Council is advised otherwise by the State Government. Additional measures have been taken to ensure hygiene standards are maintained to the highest possible level. Staff, children and families should not attend if they are unwell. Please contact the Centre Coordinator if any children or immediate family members are diagnosed or have come into contact with somebody who has been diagnosed with COVID-19. If you decide to withdraw your child/ren from care, please notify the Centre Coordinator.

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L2P program

Council's L2P program has been suspended until at least May 31. Please continue to monitor Council's website and the Nillumbik Shire Council and Nillumbik Youth Facebook pages for more information. 

 

Older adults

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Community bus service

The community bus is continuing to operate for essential services such as medical appointments or essential shopping. Please continue to check the Council website and social media pages for updates.

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Meal delivery service

Meals are continuing to be delivered to our older and vulnerable residents.

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Other services

Please note that the following essential Council services are not affected by COVID-19 and are continuing for eligible residents:

  • Domestic assistance
  • Personal care
  • Flexible respite care
  • Social support individual
  • Home modifications
  • Property maintenance

 

Animals

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Pound

Residents are currently not able to visit the pound facility at the Operations Centre on Yan Yean Road. For information on collecting a dog that is in the pound, please see our lost and found animals page.

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Lost and found animals

Our community safety officers are continuing to pick up animals in the Shire and respond to reports of found animals.

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Dog parks

Nillumbik's dog parks are open and operating as normal. Users must follow government guidelines regarding outside gatherings and social distancing.

 

Leisure centres, gyms and pools

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Leisure Centres

Nillumbik Shire Council has temporarily closed its five sport and leisure centres: 

Find out more here or visit the centre websites for more information.

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Yarrambat Park Golf Course

The Yarrambat Park Golf Course on Yan Yean Road reopened on Wednesday 13 May. Groups are limited to four players and players must pre-book their round. The driving range and lessons are open, with restrictions in place. Please note mini golf is still closed until further notice. Find out more at the Yarrambat Park Golf Course website.

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Outdoor gym equipment

All Nillumbik playgrounds and outdoor gyms have now reopened. Our parks, reserves and trails are open for exercise, but residents must follow guidelines regarding social distancing.

 

Libraries

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Yarra Plenty Regional Libraries

All branches of the Yarra Plenty Regional Library Service (including Eltham and Diamond Valley libraries) are temporarily closed, including borrowing and returning physical items. The library’s collection and many library services and events can be accessed from home via the YPRL eLibrary, and joining is free. Click here to visit the YPRL website to find out about Your Library at Home, including joining.

 

Living & Learning centres

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Living & Learning centres

All face-to-face courses and group activities at our Living & Learning Centres (Eltham, Diamond Creek and Panton Hill) have been cancelled, and the centres are now closed. Many courses are available online. For more information, including online learning and refunds, please visit the Living & Learning Nillumbik website.

 

Events, venues and meetings

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Council meetings

Ordinary Council Meetings are continuing, however the current Stage 3 Victorian Government “Stay at Home” directive will not allow members of the public to physically attend Council and Committee meetings. The Ordinary Council Meeting on 28 April was streamed live - stay tuned for more updates regarding future meetings. Find out more at the Council meetings page

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Future Nillumbik Committee Meetings

The current “Stay at Home” directive will not allow members of the public to attend the Future Nillumbik Committee meeting on 12 May 2020. Please visit the Future Nillumbik Committee page for more information about written and verbal submissions.

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Events

Due to the health concerns regarding the coronavirus disease (COVID-19), there will be significant impacts to Council services, events and activities. As a result, Nillumbik Shire Council has reviewed all events and activities, and has made the decision to cancel all Council-run events until at least 31 May 2020. For more information about upcoming community and council events, please see our Events Calendar.

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Edendale Community Environment Farm

Edendale Community Environment Farm will be closed until at least May 31. Find out more at the Edendale website.

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Eltham Community and Reception Centre

Eltham Community and Reception Centre will be closed from Thursday 19 March until at least May 31. The facility will not be taking bookings for the foreseeable future. 

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Hurstbridge Hub

The Hurstbridge Community Hub is now closed for non-essential services including classes, events or workshops. The facility is open only for Council’s Maternal and Child Health Service and the Hurstbridge Children’s Centre, which is run by Early Childhood Management Services. Find out more here

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Halls and venues for hire

We note that some community hall spaces are part of a multi-purpose building. The community hall spaces are now closed until further notice.

  • Coniston Street Family Centre
  • Diamond Creek Senior Citizens Centre
  • Eltham Library Multi-purpose Room
  • Eltham North Hall
  • Eltham North Maternal & Child Health Centre
  • Eltham Performing Arts Centre
  • Eltham Senior Citizens Centre
  • Hurstbridge Basketball Stadium
  • Hurstbridge Community Hall
  • Kangaroo Ground Emergency Operations Centre
  • North Warrandyte Hall Family Centre
  • Outdoor Performance Centre
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Weekend markets

Weekend markets such as St Andrews MarketEltham Farmers MarketEltham Craft and Produce Market etc are not operated by Council. Please refer to the organisers of these events (via their websites or social media pages) for updates.

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Weekend sporting events

All Council-owned sporting facilities are closed.

 

Other Council services

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Land management - property advice and grants

Council’s land management advice service (delivered via phone and property visits) is currently continuing as normal.

Our Land Management Incentive Program (LMIP), which offers grants to support land management activities on private property, is also open. For more information phone 9433 3207.