COVID-19 service disruptions and cancellations

This page was updated on Friday 24 July. 

Due to the health concerns regarding the coronavirus disease (COVID-19), there will be significant impacts to Council services, events and activities. A summary is listed below.

We will continue to monitor the situation and update this page with any changes in the coming days and weeks.

Your health and wellbeing is important to us and we appreciate your patience during this time.

For the most up-to-date information about coronavirus please go to the Department of Health and Human Services website.
  

On this page:

Key:

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Open/service is continuing
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Some changes to service - please check
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Closed/service has been disrupted or postponed

 

Visiting us

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Customer service centre, Civic Drive, Greensborough

The Customer Service counter at the Civic Drive offices in Greensborough is now closed. Face-to-face customer service visits are not available at this time.

However our Customer Service team is still working hard behind the scenes. You can speak to them by calling 9433 3111, 8.30am-5pm Monday to Friday.

Did you know that many types of Council business can be completed online?

Services available online include:

If you are having trouble making an online payment, call Customer Service on 9433 3111 and they can talk you through the process or provide other information.

 

Waste and maintenance

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Bin collection

Our regular kerbside landfill, recycling and green waste bin collections are continuing as normal.

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Booked waste collection

Our booked hard waste collection is continuing as normal. Book online here or call 9433 3512.

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Recycling and Recovery Centre

The Recycling and Recovery Centre in Plenty is open. Strict social distancing and hygiene measures have been put in place for the safety of staff and the community. For any questions regarding waste and recycling services, contact our customer service team on 9433 3111. The Reuse Shop will remain closed until further notice.

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Maintenance requests

All Council maintenance services are continuing as normal. We appreciate your patience as some non-essential requests may take longer to complete.

 

Health

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Immunisation clinics

Immunisation sessions are continuing as scheduled at all venues. However, please be prepared for delays. Extra measures have been put in place, including limits to the number of people entering the facility at any one time. Please note that immunisation appointments at Eltham Library during July and August will need to be booked online. 

In line with the Chief Health Officer’s recommendation that adults living in areas under Stage 3 restrictions wear a face mask when outside of home or where it is difficult to keep 1.5 metre distance, all staff working at immunisation clinics will be adhering to this advice. Where possible, it is advised that clients attending sessions also do so. Wearing a face mask protects you and the community by providing an additional physical barrier to coronavirus (COVID-19).

Find out more about immunisations here.

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Flu shots

We are partnering with Banyule City Council to deliver flu shot sessions. No bookings are required to receive the flu vaccine from July onwards. Click here for more information.

 

Children and young people

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Maternal and child health

0-4mths will be offered a 15min face-to-face consultation and a longer telephone or Skype consultation.

8mths–3.5yr will be offered via Skype or face-to-face consultation only, with 15min additional consult if clinically indicated.

New Parents Group will continue via Skype until October.

Breastfeeding Support will be available with a booked Skype consultation and 15mins face-to-face.

For visits at the MCH centre, we ask that only one parent and infant attend. No other siblings or extended family to attend. We will be calling prior to this appointment to ask a range of health check questions. Please bring a photo of your baby’s regular sleep space and remember to wear a mask.

DHHS has produced a fact sheet for parents with infants and young children, which you can download here.

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Playgrounds and skate parks

All Nillumbik playgrounds, skate parks and outside gyms are closed, commencing Thursday 9 July. This closure is likely to remain in place for six weeks, until Thursday 20 August. 

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Playhouses - Eltham and Panton Hill

Playhouses will continue to operate until Council is advised otherwise by the State Government. Additional measures have been taken to ensure hygiene standards are maintained to the highest possible level.

Staff, children and families should not attend if they are unwell.

Please contact the Centre Coordinator if any children or immediate family members are diagnosed or have come into contact with somebody who has been diagnosed with COVID-19. If you decide to withdraw your child/ren from care, please notify the Centre Coordinator.

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L2P program

Council's L2P program has been suspended until further notice as the social distancing requirement of 1.5m cannot be met within the L2P and professional driving instructor cars. Please continue to monitor Council's website and the Nillumbik Shire Council and Nillumbik Youth Facebook pages for more information. 

 

Older adults

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Community bus service

The community bus is continuing to operate for essential services such as medical appointments or essential shopping. Please continue to check the Council website and social media pages for updates.

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Social connection and community activation

Would you like opportunities to socially connect with others? Do you have ideas about what you would like to do to feel connected to your local community? Would you like to know more about what social opportunities are available in Nillumbik? Council has a new service which can assist; Social Connections officer – 9433 3148 or social.connection@nillumbik.vic.gov.au

Are you feeling lonely, socially isolated and/or need help or assistance during this time of COVID-19 for eg. food relief? Council can help connect and link you into appropriate local organisations for support.  Contact 1800 657 398 or 9433 3144 or community.activation@nillumbik.vic.gov.au

 

Animals

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Pound

Residents are currently not able to visit the pound facility at the Operations Centre on Yan Yean Road. For information on collecting a dog that is in the pound, please see our lost and found animals page.

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Lost and found animals

Our community safety officers are continuing to pick up animals in the Shire and respond to reports of found animals.

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Dog parks

Nillumbik's dog parks are open and operating as normal. Users must follow government guidelines regarding outside gatherings and social distancing.

 

Leisure centres, gyms and pools

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Leisure centres

In response to the Victorian Government’s announcement on Tuesday 7 July:

These closures will be for a period of six weeks, however any decision on reopening will be based on advice from the Government as it is released.

All memberships, including swim school enrolment fees, health club and aquatic memberships will automatically remain on suspension during this time. Further information will be sent to all members and swim school families via email.

The Diamond Creek Outdoor Pool is closed for winter and will reopen in November, subject to government restrictions.

For more information, please visit the centre websites above.

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Yarrambat Park Golf Course

The Yarrambat Park Golf Course on Yan Yean Road is open, however groups are limited to two players and players must pre-book their round. All other golf course facilities including the club house, mini-golf, driving range and lessons are closed. Find out more at the Yarrambat Park Golf Course website.

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Outdoor gym equipment

All Nillumbik playgrounds, skate parks and outside gyms are now closed commencing Thursday 9 July. This closure is likely to remain in place for six weeks, until Thursday 20 August.

Our parks, reserves and trails are open for exercise, but residents must follow guidelines regarding social distancing.

 

Libraries

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Yarra Plenty Regional Libraries

As of Thursday 9 July, all Yarra Plenty Regional Library branches will close for six weeks. The Mobile Library and Outreach Vehicle will also be off the road.

If you wish to return items, external return chutes are open 24/7. Please note the returns chutes at Mill Park Library and Ivanhoe Library are closed.

All items currently on loan have been automatically extended until 12 August.

YPRL intend to offer borrowing services during this shutdown and will announce changes in the coming days.

For information about YPRL’s extensive digital collection and eLibrary, visit the YPRL website.

 

Living & Learning centres

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Living & Learning centres

All three Living & Learning Nillumbik centres located in Eltham, Diamond Creek and Panton Hill are closed until further notice, with staff working from home.

At this stage there will be no face-to-face programs running in Term 3. Classes that were delivered online in Term 2 will revert to online classes, and at this stage all online programs will continue as scheduled. Enrolments for all other classes will be transferred to Term 4.

For more information, including enrolments, online learning and refunds, please visit the Living & Learning Nillumbik website.

 

Events, venues and meetings

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Council meetings

All Ordinary Council Meetings are now being held virtually and livestreamed via YouTube until further notice. Find out more at the Council meetings page

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Future Nillumbik Committee Meetings

All Future Nillumbik Committee meetings are now being held virtually and livestreamed via YouTube until further notice. Please visit the Future Nillumbik Committee page for more information about written and verbal submissions.

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Events

Due to the health concerns regarding the coronavirus disease (COVID-19), there will be significant impacts to Council services, events and activities. As a result, Nillumbik Shire Council has reviewed all events and activities, and has made the decision to cancel all Council-run events until further notice. Some events are now being held virtually. For more information about upcoming community and council events, please see our Events Calendar.

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Edendale Community Environment Farm

Edendale Community Environment Farm will be closed until further notice. Find out more at the Edendale website.

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Eltham Community and Reception Centre

Eltham Community and Reception Centre will be closed until further notice. The facility will not be taking bookings for the foreseeable future. 

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Hurstbridge Hub

The Hurstbridge Community Hub is now closed for non-essential services including classes, events or workshops. The facility is open only for Council’s Maternal and Child Health Service and the Hurstbridge Children’s Centre, which is run by Early Childhood Management Services. Find out more here

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Halls and venues for hire

We note that some community hall spaces are part of a multi-purpose building. The community hall spaces are now closed until further notice.

  • Coniston Street Family Centre
  • Diamond Creek Senior Citizens Centre
  • Eltham Library Multi-purpose Room
  • Eltham North Hall
  • Eltham North Maternal & Child Health Centre
  • Eltham Performing Arts Centre
  • Eltham Senior Citizens Centre
  • Hurstbridge Basketball Stadium
  • Hurstbridge Community Hall
  • Kangaroo Ground Emergency Operations Centre
  • North Warrandyte Hall Family Centre
  • Outdoor Performance Centre
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Weekend markets

Weekend markets such as St Andrews MarketEltham Farmers MarketEltham Craft and Produce Market etc are not operated by Council. Please refer to the organisers of these events (via their websites or social media pages) for updates.

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Weekend sporting events

All Council-owned sporting facilities are closed.

 

Other Council services

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Land management - property advice and grants

Council’s land management advice service (delivered via phone and property visits) is currently continuing as normal.

Our Land Management Incentive Program (LMIP), which offers grants to support land management activities on private property, is also open. For more information phone 9433 3207.