COVID-19 service disruptions and cancellations

This page was updated on Thursday 17 June. 

The Victorian Government has announced the further easing of COVID-19 restrictions from midnight 17 June 2021. 

That means there are no restrictions on the reasons to leave home, but staying COVIDSafe remains important. Find out more about the restrictions for metropolitan Melbourne. 

The eased restrictions will also see the further reopening of Council services and facilities in line with government guidelines. A summary is listed below of the changes. 

All visitors to Council venues will now need to check in with the Service Victoria QR code app for contact tracing purposes. Find out more about the Service Victoria app. Wearing a face mask indoors is mandatory.

We will continue to monitor the situation and update this page with any changes in the coming days.

Your health and wellbeing is important to us and we appreciate your patience during this time.

For the most up-to-date information about coronavirus please go to the Department of Health and Human Services website. If you need information in a language other than English, please see the DHHS Translated Resources page.

  

On this page:

Key:

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Open/service is continuing
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Some changes to service - please check
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Closed/service has been disrupted or postponed
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Visiting us

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Customer service centre, Civic Drive, Greensborough

The Customer Service counter at the Civic Drive offices in Greensborough is now open 9.00am-5.00pm Monday-Friday. 

Masks will be required to be worn and customers must check in with the Service Victoria QR code app for contact tracing purposes.

Please complete tasks online or by phone where possible.

You can still speak to our Customer Service team by calling 03 9433 3111, 8.30am-5.00pm Monday to Friday.

Services available online include:

If you are having trouble making an online payment, call Customer Service on 03 9433 3111 and they can talk you through the process or provide other information.

 

Waste and maintenance

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Bin collection

Our regular kerbside landfill, recycling and green waste bin collections are continuing as normal.

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Booked waste collection

Our booked hard waste collection is continuing as normal. Book online here or call 03 9433 3512.

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Recycling Centre and Reuse Shop

The Recycling Centre and Reuse Shop will reopen to the public from Friday 11 June, in line with Victorian Government COVID19 restrictions.

All visitors must sign in using the Victorian Government's QR code system. A backup system is available for those without smartphones.

Normal operating hours apply - open Friday, Saturday, Sunday, and Monday, 8am-4pm. Closed Tuesday, Wednesday, Thursday, public holidays and during extreme weather.  Please note the centre will be closed on the Queen's birthday public holiday on Monday 14 June.

For any questions regarding waste and recycling services, contact our customer service team on 9433 3111.

Find out more about the Recycling Centre and Reuse Shop here.

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Maintenance requests

All Council maintenance services are continuing as normal. We appreciate your patience as some non-essential requests may take longer to complete.

 

Health

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Immunisation clinics

Immunisation sessions are continuing as scheduled at all venues, with COVID-safe practices in place.

Please note that at this time, immunisation appointments at all centres will need to be booked in advance. 

All clients attending a session are required to wear a face mask in line with government guidelines. Only one parent is to attend with each child.

Find out more about immunisations here.

 

Children and young people

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Maternal and child health

Maternal and Child Health has resumed full service including face-to-face and home visits with COVID-Safe practices in place.

All visitors must register with a QR code and wear a face mask (children under 12 are not required to wear a mask).

If you do not wish to attend a centre, Telehealth appointments are available.

Groups have resumed subject to density limits including no more than 10 people in a group (children under one year and facilitator not included).

DHHS has produced a fact sheet for parents with infants and young children, which you can download here.

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Playgrounds and skate parks

Outdoor playgrounds and skate parks are open. However, please follow Victorian Government guidelines regarding social distancing, hand hygiene and mask wearing. Please do not attend if unwell.

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Playhouses - Eltham and Panton Hill

Childcare centres, including the Eltham and Panton Hill playhouses, are open for all children, not only children of permitted workers.
 
For more information contact playhouse@nillumbik.vic.gov.au

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L2P program

TAC L2P driving practice with a mentor or supervising driver has resumed, subject to all COVIDSafe settings.

For further information on the L2P program and how to apply to be a mentor, please visit the Nillumbik Youth website or contact L2P@nillumbik.vic.gov.au or 03 9433 3111.

 

Older adults

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Community bus service

The community bus will resume full service from Monday 21 June and includes transport for medical and health appointments, shopping and social outings.

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Social connection and community activation

Would you like to know more about what social opportunities are available in Nillumbik? Council has a new service which can assist; Social Connections officer – 03 9433 3148 or social.connection@nillumbik.vic.gov.au

Are you feeling lonely, socially isolated and/or need help or assistance during this time of COVID-19 for eg. food relief? Council can help connect and link you to appropriate local organisations for support. Contact 1800 657 398 or 03 9433 3144 or community.activation@nillumbik.vic.gov.au

 

Animals

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Pound

Residents are currently not able to visit the pound facility at the Operations Centre on Yan Yean Road. For information on collecting a dog that is in the pound, please see our lost and found animals page.

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Lost and found animals

Our Community Safety Officers are continuing to pick up animals in the Shire and respond to reports of found animals.

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Dog parks

Nillumbik's dog parks are open and operating as normal. Users must follow government guidelines regarding outside gatherings, mask-wearing and social distancing.

 

Leisure centres, gyms and pools

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Leisure centres

Our leisure centres will reopen from Friday 18 June, subject to Victorian Government COVID-19 guidelines. For full details go to the individual centre's website.

Eltham Leisure Centre

  • Venue capacity: 50 patrons in the building, maximum of 10 people per group
  • Gym: open with bookings - 24/7 access available after staffed hours
  • Pool Area (25m and warm water pool only): open with bookings
  • Group fitness: reduced timetable with bookings.
  • Swim school: classes remain on hold
  • Stadium: User group bookings only.
  • Creche: Closed
  • Cafe: Closed

Diamond Creek Community Centre

  • Venue capacity: 50 patrons in building with maximum 10 people per group
  • Gym: open with bookings
  • Group fitness: reduced timetable with bookings
  • Stadium: user group bookings only
  • Creche: closed 

Community Bank Stadium Diamond Creek

  • Open for user group bookings only 

Hurstbridge Basketball Centre 

  •  Open for user group bookings only 

Diamond Valley Sports and Fitness Centre 

  • Remains closed due to redevelopment 
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Yarrambat Park Golf Course

The Yarrambat Park Golf Course on Yan Yean Road is open for play from Friday 11 June. Bookings essential

Find out more at the Yarrambat Park Golf Course website.

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Outdoor gym equipment

Outdoor gym equipment is open for use. However, please follow Victorian Government advice regarding social distancing, hand hygiene and mask-wearing. Please stay home if unwell.

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Diamond Creek Outdoor Pool

The Diamond Creek Outdoor Pool is currently closed for the season.

 

Libraries

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Yarra Plenty Regional Libraries

Yarra Plenty Regional Library branches will reopen, with density caps, except for the Diamond Valley Library which is undergoing renovation.

The Diamond Valley Library Click & Collect service has resumed at the Nillumbik Shire Council office.

All in-person events and programs remain cancelled at this time, but the service continues to run lockdown activities online. Community rooms are unavailable.

Library visitors are asked to limit their visits to one hour and there will be a one-hour computer-use limit.

For information about YPRL’s extensive digital collection and eLibrary, or to view a calendar of upcoming events, visit the YPRL website.

 

Living & Learning centres

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Living & Learning centres

All three of our Living & Learning Centres will reopen Friday 11 June for face-to-face classes with the exception of indoor exercise classes. For more information, please visit the Living & Learning Nillumbik website or phone 03 9433 3744.

 

Events, venues and meetings

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Council meetings

All Ordinary Council Meetings are now being held virtually and livestreamed via YouTube until further notice. Find out more at the Council meetings page

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Planning and Consultation Committee Meetings

All Planning and Consultation Committee meetings are now being held virtually and livestreamed via YouTube until further notice. Please visit the Planning and Consultation Committee page for more information about written and verbal submissions.

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Events

For more information about upcoming community and council events, please see our Events Calendar. Many of our events are being held online.

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Edendale Community Environment Farm

From Friday 18 June, Edendale will reopen to the public for prebooked visits, 9.30am-3pm daily.

  • Entry is free and visits can be booked here
  • Cafe Eden and the plant nursery will be open, but visits must also be prebooked here.
  • Please note the restricted opening hours of 9.30am-3pm.
  • Due to group size limits, party bookings, workshops, room hire and other events may not be able to proceed until restrictions ease further.
  • The volunteer program is operating

Visit the Edendale website

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Eltham Community and Reception Centre

Eltham Community and Reception Centre is open subject to density limits.

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Hurstbridge Hub

The Hurstbridge Community Hub is open subject to current density limits. All visitors are required to sign in with a QR code and must wear a face mask.

Maximum group sizes of 10 people (Faith groups are exempt and can have a maximum of 40 people in the Frank Nankervis Room). Each group or booking must nominate a COVID Marshall.

Long Day Care is open.

The Yarra Plenty Regional Library Click & Collect service and returns are operational.

Maternal and Child Health by appointment only (See MCH services above).

For more information, email hurstbridge.hub@nillumbik.vic.gov.au or contact the Hurstbridge Hub Development Officer on 03 9433 3732.

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Halls and venues for hire

All Council halls and venues for hire are open subject to density limits. These include:

  • Coniston Street Family Centre
  • Diamond Creek Senior Citizens Centre
  • Eltham Library Multi-purpose Room
  • Eltham North Hall
  • Eltham North Maternal & Child Health Centre
  • Eltham Performing Arts Centre
  • Eltham Senior Citizens Centre
  • Hurstbridge Basketball Stadium
  • Hurstbridge Community Hall
  • Kangaroo Ground Emergency Operations Centre
  • North Warrandyte Hall Family Centre
  • Outdoor Performance Centre
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Weekend markets

Weekend markets such as St Andrews MarketEltham Farmers MarketEltham Craft and Produce Market etc are not operated by Council. Please refer to the organisers of these events (via their websites or social media pages) for updates.

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Sporting events

Community sport can resume for competition and training, subject to Victorian Government guidelines and density limits for community facilities.

 

Other Council services

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Land management - property advice and grants

Property visits will be suspended from 11.59pm Thursday 27 May. Existing bookings will either be conducted virtually or rescheduled.