Core services rank highly

Published on 08 May 2018

Council building

The latest results from the 2018 Annual Community Survey of 500 randomly selected households conducted by Metropolis Research, show residents surveyed rate Council’s core services as excellent.

Mayor Peter Clarke said the results, while welcome, were not a surprise.

“We focus on doing the best we can for our residents. It’s good to hear the community thinks so too,” Cr Clarke said.

The results were better than those recorded in the previous 2016 survey.  On a scale from one to 10, those interviewed ranked as “excellent” their local library (8.74) and environmental programs and facilities (8.36).

Other services rated excellent were green waste and recycling collections, services for young children, and arts and cultural programs. Council has just launched its Arts and Cultural Plan which aims to create jobs and tourism around arts and culture and keep the shire as a front runner in Victoria in the arts.

Likewise hard rubbish and garbage collections; animal management; bike paths;  maintenance and cleaning of parks, gardens, street lighting and shopping strips; services for youth and seniors; litter collection; public toilets and education and learning were among the services residents ranked as good or very good.

Satisfaction levels with hard rubbish collection jumped from a rating of 6.77  in 2016  to 7.76  last year, and senior services from 6.99 to 7.45 last year.

Residents ranked street sweeping and maintenance of footpaths, roads and drains as solid, with tree services and footpath repairs as areas for improvement.

Council has increased its budget for tree services and is focusing on all areas that need improvement.

Making decisions in the interest of the community and representation and lobbying on behalf of residents were higher than the metropolitan average.

Young and not so young people aged 15 to 45 ranked council services overall as very good and good. The Council has a raft of activities and services to keep youth engaged, including Nillumbik Youth Theatre; skateboarding, BMX and scooter jams; FReeZA youth cultural events and the L2P driver mentoring program.

Council has also launched its Health and Wellbeing Plan which delivers programs, services and policies to improve the community’s physical and mental wellbeing.

Council will use the results to prioritise these areas for improvement in the coming 12 months.