Mutual Respect Charter

Nillumbik Shire Council has a zero-tolerance position in relation to any harm, abuse, aggressive behaviour or threats directed towards Council or its staff.

The Mutual Respect Charter supports our values of providing a safe and respectful workplace. It is based on the principle of mutual respect and cooperation.

For Council to ensure that matters are dealt with fairly, efficiently and effectively, and that occupational health and safety standards and duty of care obligations are adhered to, our Mutual Respect Charter sets out the rights and responsibilities expected to be observed and respected by all parties.

The Charter outlines the rights and responsibilities of the community and Council staff in all Council-related interactions, and sets out a shared responsibility for:

  • Safe workplace expectations for our staff in dealing with the community and our customers; and
  • Our commitment to serving the community and what people can expect when interacting with Council and its staff.

The Charter

The community has the right and responsibility to:

  • be treated with courtesy and respect
  • be given reasons that explain decisions affecting them
  • a fair and impartial assessment based on the facts and merits of the matter
  • a timely response
  • express their opinions in ways that are respectful and lawful
  • a fair hearing
  • communicate valid concerns and views without fear of reprisal
  • access Council’s complaints handling policy and be informed about the actions taken and outcome of their complaint.

Council staff have the right and responsibility to:

  • be treated with courtesy and respect
  • a safe and healthy working environment, free from discrimination and harassment
  • expect honesty, cooperation and reasonable assistance from the community
  • zero tolerance on verbal abuse, offensive behaviour, threats and violence
  • provide reasons for decisions, and ensure that decisions are subject to appropriate review processes
  • be clear on how the matter will be handled, including compliance to statutory and/or legislative processes
  • modify, curtail or decline service in response to unacceptable behaviour which because of its nature or frequency raises health, safety, resource or equity issues.