How to contact us

 
Did you know that many common Council tasks can be completed online?

Make a payment

Many payments can be made online, including:

• Pet registrations
• Rates payments
• Parking fines and other infringement payments
• Business registrations
• Hiring Council facilities
• ..and much more

Make a payment

Report a problem

Many problems can be reported online including:

• Broken/missing bins
• Dumped rubbish
• Maintenance requests
• Illegally parked cars
• Tree issues
• ..and much more

Report a problem

Compliments and complaints

Send us a compliment

Make a complaint

Nillumbik Shire Council administration offices 

Call 03 9433 3111 during business hours.

Monday to Friday 
8.30am to 5.00pm

Closed public holidays.
   

Nillumbik Operations Centre

Call 03 9433 3111 during business hours.

Monday to Friday 
8.30am to 4.30pm

Closed public holidays.
 

Nillumbik Recycling and Recovery Centre

Call 03 9433 3111 during business hours.

Friday, Saturday, Sunday and Monday
8.00am to 4.00pm

Closed Tuesday, Wednesday, Thursday and public holidays.
 

National Relay Service

If you are deaf or have a hearing or speech impairment, contact Council using the National Relay Service 

• TTY users phone 13 36 77 then ask for 03 9433 3111
• Speak and Listen (speech-to-speech) users phone 1300 555 727 and ask for 03 9433 3111
• Internet Relay users can connect to the NRS via the Relay Service and ask for 03 9433 3111

 
Email nillumbik@nillumbik.vic.gov.au

Please note our email service is monitored within business hours. 

We will respond to your email within 10 working days.

 
Nillumbik Shire Council
PO Box 476
GREENSBOROUGH
VIC 3088

Nillumbik Shire Council administration offices 

Civic Drive, Greensborough

Monday to Friday 
9.00am to 5.00pm

Closed public holidays and from Christmas Day to New Year's Day inclusive.
 

Nillumbik Operations Centre

290-304 Yan Yean Road, Plenty

Monday to Friday 
8.30am to 4.30pm

Closed public holidays.
 

Nillumbik Recycling and Recovery Centre

290-304 Yan Yean Road, Plenty

Friday, Saturday, Sunday and Monday
8.00am to 4.00pm

Closed Tuesday, Wednesday, Thursday, public holidays and days of extreme weather including high winds.

 
The after-hours pager service operates from 5.30pm to 8.30am on weekdays, and all day on weekends.

Please only use this service for urgent requests, for example:

• Contained dog pick-ups (5pm – 8pm Monday to Friday and 9am – 4pm Saturday to Sunday)
• Injured animals or wildlife
• Uncontained livestock on roads
• Dog attack (5pm – 8pm Monday to Friday and 9am – 4pm Saturday to Sunday)
• Tree fallen across a council road or footpath
• Council tree fallen on to private property
• Flooded or blocked road or drain
• Missing/broken drain pit lid
• Oil spill or foreign objects on a council road
• Dead animal on a council road or footpath
• Council building alarm

Phone 03 9433 3334 outside of business hours.

Council's contact for journalists and the media are as follows:

During office hours

Natalie Town - Senior Communications Officer 
Licardo Prince - Communications and Advocacy Lead
Phone: 03 9433 3111
Email: communications@nillumbik.vic.gov.au

Out of office hours

Natalie Town
Senior Communications Officer 
Phone: 03 9433 3105
Email: natalie.town@nillumbik.vic.gov.au

Licardo Prince
Communications and Advocacy Lead
Phone: 03 9433 3159
Email: licardo.prince@nillumbik.vic.gov.au

Media release mailing list

If you would like to receive Council's media releases, please subscribe to our mailing list here.