Report a broken bin

Step 1.Make sure you have the right bin

We do not fix or replace bins that do not belong to Nillumbik Shire Council or belong to a commercial property. 

Step 2.Complete the online form

Let us know in the 'Other' issue notes if your bin is badly damaged and cannot be used.

Report a broken bin >

Please note that you may be contacted as part of our customer feedback survey. If you wish to opt out, let us know after reporting your broken bin.

Step 3.Leave your bin out for collection

Make sure your bin is empty.

If your bin is:

• Badly damaged and cannot be used: place the bin out by 6.00am the next business day and it will be replaced within three business days.
• Damaged but still useable: place the bin out on its next collection day and it will be repaired on the day or within three business days.

Step 1.Make sure you have the right bin

We do not fix or replace bins that do not belong to Nillumbik Shire Council or belong to a commercial property. 

Step 2.Call us

Call 03 9433 3111 during business hours

Monday to Friday
8.30am to 5.00pm

Closed public holidays

Let us know if your bin is badly damaged and cannot be used.

Step 3.Leave your bin out for collection

Make sure your bin is empty.

If your bin is:

• Badly damaged and cannot be used: place the bin out by 6.00am the next business day and it will be replaced within three business days.
• Damaged but still useable: place the bin out on its next collection day and it will be repaired on the day or within three business days.