Use this form to request a replacement bin if your bin:
- has gone missing
- was stolen
- fell into the rubbish truck.
Missing or stolen bins are replaced free of charge.
How to report
What happens next?
Once we receive your report, your replacement bin/s will be delivered within three business days.
If you let us know that your bin has been stolen, we are required to file a stolen goods report to the police for insurance purposes. It may be necessary for the police and/or an insurance company representative to contact you to assist in their enquiries.
Where it is reported that a bin has fallen into the back of the waste truck, this will be verified by reports from the waste collection driver.