Set up a payment schedule

There is a new online payment option known as Payble for 2023/2024 rates.

You can choose to pay your rates in smaller, more frequent payments and never forget a payment again. It’s free, easy to set up and you can check your balance at any time. Plus if your circumstances change, you can login and adjust how often you pay.

How to set it up

  1. Scan the QR code on your rates notice.
  2. Enter your mobile number.
  3. Use the six digit security code sent via SMS to log in.
  4. Follow the prompts in Payble to choose how often you pay – you can make payments weekly, fortnightly or monthly. You can also use the autopay option to pay in four instalments.
  5. Choose your credit card, debit card or bank account.
  6. Before your next payment, you’ll receive an SMS reminder so you can check that you have enough funds in your account.
  7. The payment is processed automatically on the date you scheduled.

You can also visit the Payble website and follow the prompts. Have your assessment number handy.

Payble website

Note: Only one user can register for each assessment.

After you set up Payble

You will still be sent reminder notices for your rate instalments (no matter the frequency you choose) as this is a legislative requirement. You will also get a SMS reminder before each payment is deducted.

You can check the balance owing at any time. When you receive your rates notice for the next year, a new payment plan will be calculated automatically.

 

More information

Managing multiple properties

You can use the same Payble login for multiple properties. Each property has a unique identifier and QR code. So if you own multiple properties, you can schedule payments for each property in your Payble account by scanning each QR code, and view all your schedules in one place. 

Cancel or change your payment schedule

To change how often you make payments, scan the QR code on your rates notice or visit the Payble website and use your Assessment number to log in.

Then select the account you want to change, and from the Options menu, select Cancel and follow the prompts.

If you want to change your payment schedule, go back to the Welcome page and select “Link new property” from the Options menu and select the new schedule. You will receive SMS confirmation of any changes made to your account.

You can also make additional payments if you need to. Depending on the type of payment plan, your future scheduled payments may be adjusted.

Skip a payment

To skip a payment, scan the QR code on your rates notice or visit the Payble website and use your Assessment number to log in. 

Then click on your payment plan and select “Skip Next Payment” from the Options menu. Payble will automatically adjust the payment schedule based on the balance owing so that your rates are still paid in full by 31 May.

Note:

  • You can't skip more than two payments in a rating year. 
  • Full payment needs to be made by 31 May, which means the last payment can't be skipped.
  • You can’t skip payments if you have chosen the Autopay payment option. You need to pay the four instalments by the due date to avoid interest charges.

Change your payment method

To change the account you use, scan the QR code on your rates notice or visit the Payble website and use your Assessment number to log in. 

Then click your account icon and view existing payment plans.

Click on your existing plan, cancel the account or card the current plan is linked to, and set up a new plan with your preferred card or bank account.

If a payment fails

If there are insufficient funds in the account, the payment will be rejected. It may take a few days for the bank to notify you. Payble will attempt to process payment two days later and let you know via SMS.

You can login to Payble to update your payment method or skip the payment. If you skip the payment, Payble will automatically adjust the schedule based on the balance owing so that your rates are still paid in full by 31 May.

Note: If you use the autopay option, you can’t skip a payment.

Using Payble for other payments

Payble is only available to pay for rates.

About Payble

Payble is an Australian company backed by CommBank and meets the standards set out by the ACCC Consumer Data Right regulations. 

Download the full terms and conditions for more information.