When to pay
Rates notices are sent out by post or email.
You can pay your rates in four instalments. The due dates are the same each year.
- 30 September
- 30 November
- 28 February
- 31 May
When a due date for an instalment falls on a public holiday or weekend, you have until the next business day to pay.
You can also pay an instalment in smaller payment amounts (for example, fortnightly or monthly) as long as the full instalment amount is paid by the due date.
Receive rates via email
To get your rates notice delivered to your inbox, sign up to enotices.
Request a copy of your rates notice
If you need a copy of your rates notice, you can request a copy online.
Concessions
If you hold an eligible concession card, you may be able to claim a deduction on your rates. You must hold one of the following cards:
- Pensioner Concession Card
- Veterans' Affairs Gold Card (given for TPI, War Widow, EDA or POW).
The Department of Health and Human Services has more information about how to apply for the municipal rates concession.
If you are having difficulty paying
Council offers payment arrangements for ratepayers who have not been able to pay their rates in full by the stipulated due date. Please call our Rates Team on 03 9433 3111 to discuss your options.
To set up your preferred payment arrangement, please use the online form to request a payment arrangement.
Interest for overdue rates
In accordance with the Local Government Act 1989 interest is charged on overdue rates and charges. Interest on instalments are charged back to the due date of that instalment. The penalty interest rate for the 2020-2021 as set by the Attorney General under the Penalty Interest Act 1983 is 10 per cent per annum.
Interest continues to be charged on overdue rates and charges until the the full amount plus interest is paid.
Refunds
Refunds will be provided where a payment has been made in error. This includes accounts that have been overpaid. All refunds will be released at our discretion. No other refunds are payable.
If you have been notified by Council that you are due a refund on your rates, please complete the online form to request a rates refund.