Pay your rates

There are many easy ways to pay your rates. 

Next instalment due 28 February 2024. 

Can't pay your instalment in full?

There's an easier way to manage your rates by paying weekly, fortnightly or monthly. Sign up for Payble using the flexible payment option and you'll have until 31 May 2024 to pay the balance of your account - interest free. Simply scan the QR code on your rates notice or find out more

How to pay

Online

Step 1.Have your rates notice with you

Find the Council Ref number in the Internet section on the bottom of the first page.

Step 2.Have your credit card ready

Please note we are unable to accept Diners Club or American Express.

Step 3.Pay online

Pay your rates online

Other ways you can pay online

  • BPAY: pay using the Biller Code and Reference Number on your rates notice. 
  • Post Billpay: pay using the Billpay Code and Reference Number on your rates notice.
  • Direct debit: set up weekly, fortnightly, monthly or quarterly payments using Payble.

In person

Step 1.Bring your rates notice to

Customer service desk at

Civic Centre
32 Civic Drive
Greensborough 3088

Monday to Friday 9am - 5pm (excluding public holidays).

Step 2.Pay

Pay with cash, cheque, money order, EFTPOS, Mastercard or Visa. We do not accept Diners Club and American Express.

Mail

Step 1.Prepare a cheque or money order

Payable to Nillumbik Shire Council and crossed 'Not Negotiable'.

Step 2.Return with lower portion of rates notice

Nillumbik Shire Council 
PO Box 476
Greensborough VIC 3088

Direct debit (Payble)

Payble is a new convenient option to help you manage your rates payments.

You can choose to pay your rates in smaller, more frequent amounts and never forget a payment again. It’s free, easy to set up and you can check your balance at any time.

Find out more and sign up

 

When to pay

Rates notices are sent out by post or email. 

You can pay your rates in four instalments. The due dates are the same each year.

  • 30 September
  • 30 November
  • 28 February
  • 31 May

When a due date for an instalment falls on a public holiday or weekend, you have until the next business day to pay.

You can also pay an instalment in smaller payment amounts (for example, fortnightly or monthly) as long as the full instalment amount is paid by the due date.  

Receive rates via email

To get your rates notice delivered to your inbox, sign up to enotices.

Request a copy of your rates notice

If you need a copy of your rates notice, you can request a copy.

Concessions

If you hold an eligible concession card, you may be able to claim a deduction on your rates. You must hold one of the following cards:

  • Pensioner Concession Card
  • Veterans' Affairs Gold Card (given for TPI, War Widow, EDA or POW).

The Department of Families, Fairness and Housing has more information about how to apply for the municipal rates concession.

If you are having difficulty paying

Council offers payment plans for ratepayers who have not been able to pay their rates in full by the due date. Call our Rates team on 9433 3111 to discuss your options.

To set up your preferred payment plans, use the online form to request a payment plan.

Please note that Council rate payment plans are being monitored by Council's debt management agency Recoveries and Reconstruction (Aust.) Pty Ltd. Correspondence regarding your payment plan will come from them on behalf of Council. Entering into a payment plan will not affect your credit rating.

Interest for overdue rates

In accordance with the Local Government Act 1989 interest is charged on overdue rates and charges. Interest on instalments are charged back to the due date of that instalment. The penalty interest rate as set by the Attorney General under the Penalty Interest Act 1983 is currently 10 per cent per annum. 

Interest continues to be charged on overdue rates and charges until the full amount plus interest is paid.

Refunds

Refunds will be provided where a payment has been made in error. All refunds will be released at our discretion.

Please call the Rates team on 9433 3285 for a refund request form.