Set up automatic payments with Payble

Payble is an online payment option to help you manage your rates.

You can choose to pay your rates in smaller, more frequent payments and never forget a payment again. It’s free, easy to set up and you can check your balance at any time. Plus if your circumstances change, you can login and adjust how often you pay.

How to get started

  1. Scan the QR code on your rates notice. The QR code is unique and will automatically recognise your property details when you sign up.
  2. Enter your mobile number.
  3. Use the six digit security code sent via SMS to log in.
  4. Follow the prompts in Payble to choose how often you pay – you can make payments weekly, fortnightly or monthly. You can also use the autopay option to pay in four instalments.
  5. Choose your credit card, debit card or bank account and add your email address.

Access Payble without a QR code

If you can't scan the QR code or you're on a desktop, you can visit the Payble website and follow the prompts.

You will need to have your mobile phone handy to receive the six digit security code to log in, as well as your assessment number on your rates notice.

Note: Only one user can register for each assessment.

After you register

  • Before your next payment, you’ll receive an SMS reminder so you can check that you have enough funds in your account.
  • You will be sent reminder notices for your rate instalments (no matter the frequency you choose) as this is a legislative requirement.
  • The payment is processed automatically on the date you scheduled.
  • You can check the balance owing at any time. 

Manage your Payble account

Update bank or credit card details

To change the account you use:

  1. Scan the QR code on your rates notice or visit the Payble website and use your mobile phone number to log in. 
  2. Go to 'payment methods'.
  3. Click your account icon and view existing payment plans.
  4. Click on your existing plan, add the new card or bank account and then remove the old account or card.

Set up a new instalment plan

Watch the video to find out how to set up a new schedule.

Change your payment schedule

To change how often you make payments, scan the QR code on your rates notice or visit the Payble website and use your Assessment number to log in.

If you want to change your payment schedule, go back to the Welcome page and select 'Link new property' from the Options menu and select the new schedule. You will receive SMS confirmation of any changes made to your account.

You can also make additional payments if you need to. Depending on the type of payment plan, your future scheduled payments may be adjusted.

Cancel a payment schedule

Select the account you want to change, and from the Options menu, select Cancel and follow the prompts.

Managing multiple properties

You can use the same Payble login for multiple properties.

Each property has a unique identifier and QR code.

If you own multiple properties, you can schedule payments for each property in your Payble account by scanning each QR code.

You can also view all your schedules in one place.

If a payment fails

If there are insufficient funds in the account, the payment will be rejected. It may take a few days for the bank to notify you. Payble will attempt to process payment two days later and let you know via SMS.

You can login to Payble to update your payment method or skip the payment. If you skip the payment, Payble will automatically adjust the schedule based on the balance owing so that your rates are still paid in full by 31 May.

Note: If you use the autopay option, you can’t skip a payment.

About Payble

Payble is an Australian company backed by CommBank and meets the standards set out by the ACCC Consumer Data Right regulations. View the terms and conditions for more information.

Note: Payble is only available to pay for rates.

Help with Payble

Find out how to manage your Payble account.

 

Visit the Payble help page

For more information

Contact the Rates team

 

Call
9433 3285

 

Email
nillumbik@nillumbik.vic.gov.au

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