Report a bin not emptied

Step 1.Check for a sticker on your bin

Usually we place a sticker on your bin telling you why it was not collected. 

Step 2.Check the contents and placement of your bin

Your bin may not have been emptied because:

• it contained incorrect items (see 'What to put in each bin')
• it was not out by 6am on collection day (we will not return in this instance)
• it was overfilled (bin lid must close completely)
• it was too heavy (bin must not weigh more than 50kg)
• it was not at the agreed collection point
• bins were too close together (they should be placed at least 50cm apart)
• a car or something else was blocking the bin or road
• it was picked up, but all the contents didn’t come out.

Step 3.Make sure you have the right bin

We do not service bins that do not belong to Nillumbik Shire Council or that belong to a commercial property. 

Step 4.Complete the online form

Let us know by 2pm on the second business day following your collection day. We are unable to return for bins reported after this time.

Report a bin not emptied

Leave your bin out for collection

Make sure any problems (incorrect contents, overfilled, too heavy etc) have been fixed.

Leave your bin out by 6am the next business day.

Step 1.Make sure you have the right bin

We do not service bins that do not belong to Nillumbik Shire Council or that belong to a commercial property. 

Step 2.Call us

Let us know by 2pm on the second business day following your collection day. We are unable to return for bins reported after this time.

Call 03 9433 3111 Monday to Friday from 8.30am to 5pm (excluding public holidays).

Step 3.Leave your bin out for collection

Make sure any problems (incorrect contents, overfilled, too heavy etc) have been fixed.

Leave your bin out by 6am the next business day.