Request a change to a bin service

The annual rate notice for your property includes a waste management charge. This includes the cost of the kerbside bin collection service provided by Nillumbik Shire Council.

For the standard bin service, the annual waste management charge for 2023-2024 is $616.40. This is payable with your rates.

What's included in the standard bin service?

The standard service includes:

Bin type Lid colour Capacity Frequency
Green waste Green 120 litre Weekly
Recycling Yellow 240 litre Fortnightly
Landfill Red 120 litre Fortnightly

Options for changing your bin service

If you want to change your bin size, get an extra bin or increase the frequency of your bin collection, you can request a change to your bin service. The options are outlined in the table below. Scroll across the table using the arrows to view all the details.

If you:

  • get a bigger bin or an extra bin, you might need to pay a fee to cover the cost of the new bin
  • change your landfill bin option, this will increase or decrease your annual waste management charge.

If using a mobile device or smaller screen, scroll across the table using the arrows on the right.

Bin type Option Size Frequency Bin cost Annual
charge
$ change
per year
(pro rata)
Green waste
(green)
Bigger bin 240L Weekly Free $616.40 No change
Green waste
(green)
Extra bin 120L Weekly $80 $616.40 No change
Recycling
(yellow)
Extra bin 240L Fortnightly $95 $616.40 No change
Landfill
(red)
Smaller bin 80L Fortnightly Free $493.12 Save $123.28
Landfill
(red)
Bigger bin 140L Fortnightly Free $678.04 Extra $61.64
Landfill
(red)
Extra bin 120L Fortnightly $80 $862.96 Extra $246.56
Landfill
(red)
Weekly 120L Weekly NA $1,109.52 Extra $493.12

 

How to change your bin service

Before you start

Step 1.Use your bin space effectively

Before increasing bin size or collection frequency, check that you are making best use of your bin space.

  • Put food scraps in your green waste bin or home compost not the landfill bin.
  • Find ways to reduce your waste.

Step 2.Make sure you have the authority to order a bin service

You must be the property owner to order a new bin service.

Step 3.Understand bin limits

There are limits on the number of bins you can have:

 Bin type Limits 
Green waste (green)

1 x 240 litre
or
2 x 120 litre

Recycling (yellow)

2 x 240 litre

Landfill (red)

2 x 120 litre 
or
1 x 140 litre

Step 4.Proceed to order

If you are ready to submit your order:

  • click on the 'Online' tab above to order a bigger green waste bin, or
  • click on the 'Phone' tab to order any other type of bin.

Online

Please note that at this time, only a bigger green waste bin can be ordered online.

All other bin service options must be ordered by phone or in person.

Step 1.Have your property details ready

You will need to provide your current service details and explain who is ordering the service.

Step 2.Complete the online form

Order a bigger green waste bin >

Step 3.Follow the bin swap instructions

You will be provided with instructions for swapping your bin over. 

Phone

Step 1.Call us

Call 03 9433 3111 during business hours

Monday to Friday
8.30am to 5.00pm

Closed public holidays

Step 2.Provide your property details

We will need to look up your current service details and confirm the property owner. If it is a new property, you will need to provide your certificate of occupancy.

Step 3.Have your credit card ready

Please note we do not accept Diners Club and American Express.

Step 4.Follow the bin swap instructions

If you are changing bin size, you will be provided with instructions for swapping it over.

In person

Step 1.Visit our Operations Centre

Nillumbik Operations Centre
290-304 Yan Yean Road, Plenty

Monday to Friday 
8.30am to 4.30pm

Closed public holidays

Step 2.Provide your property details

We will need to look up your current service details and confirm the property owner. If it is a new property, you will need to provide your certificate of occupancy.

Step 3.Pay

Pay with cash, cheque, money order, EFTPOS, Mastercard or Visa. Please note we do not accept Diners Club and American Express.

Step 4.Follow the bin swap instructions

If you are changing bin size, you will be provided with instructions for swapping it over. 

Cancelling non-standard bin service options

If you no longer need an extra bin or a bigger bin you can contact us to cancel these service options.

If you have an additional bin that you would like to return, please see Return an additional bin.