COVID-19 business support information

Important information and resources

The impacts of COVID-19 on our economy and community have been significant.  Here are some resources that can support your business though this challenging time.


Current guidelines for business owners and proprietors

Updated COVIDSafe Settings

COVIDSafe Principles for business

Every Victorian business that is open must have a COVIDSafe Plan.  Businesses should apply the Six Principles of COVIDSafe workplaces.
  • Practice physical distancing, where possible
  • Wearing of a face mask in these circumstances
  • Practice good hygiene
  • Keep electronic records and act quickly
  • Avoid interactions in enclosed spaces
  • Create workforce bubbles

Density Quotients for businesses

The Victorian Government has announced density limits will lift on small to medium-sized venues and outdoor non-seated venues across Victoria.

From 28 May, venues such as restaurants, bars, live music venues, nightclubs and places of worship less than 400 square metres can host gatherings of up to 200 people per space. These venues currently operate under a limit of one person per 2 square metres.

The density quotient (also known as the two and four square metre rules) limits the number of people gathering in a space at the same time. 

The density quotient applies in all shared spaces and in all publicly accessible spaces. 

Shared spaces are not accessible to the public, but can be used by multiple workers, such as lunchrooms. In shared spaces, only workers are included in the density quotient. 

In publicly accessible spaces, members of public are always included in the density quotient. Where workers tend to engage in the same activities and occupy the same space as members of the public, workers are included in the density quotient. This includes places such as physical recreation facilities, retail stores and hairdressing salons. 

Workers are not included in the density quotient if they occupy publicly accessible spaces only for a short amount of time or spend most of their time in separate (non-publicly accessible) spaces. For example, waiters moving in and out of a dining area at a restaurant are not included in the density quotient. 

More information for business and industry here 

Mandatory electronic record keeping

Friday 28 May 2021, all venues and businesses are required to undertake electronic record-keeping must use the Victorian Government QR Code Service through the Service Victoria app.

This move finally delivers the consistency across the state that Victoria has been lacking and provides a convenient check-in experience for consumers, giving contact tracers access to the best data quickly.

More information here


Wellbeing for Small Business

As part of the Victorian Government’s $26 million Wellbeing and Mental Health Support program for small businesses, the Partners in Wellbeing helpline is there to support you and your employees.

The Partners in Wellbeing helpline offers free and confidential one-on-one access to experienced wellbeing coaches who understand exactly what you’re going through. They have the skills and insights to improve your sense of wellbeing, help you develop coping strategies, and provide the advice and support you need to get through this difficult time.

The telephone helpline has also been expanded to provide business owners under stress with free access to financial counsellors and business advisors.

If you are distressed or anxious about your business, please call Partners in Wellbeing at 1300 375 330 from Monday to Friday 9am–10pm, Saturday to Sunday 9am–5pm.

 More information here

FREE contactless thermometers for Businesses

While thermometers are not mandatory for businesses, temperature checking is a further preventative measure you can take when operating on-site to protect your employees and customers.

Thermometers will be made available free of charge to businesses who meet the following eligibility criteria:

• Business has a registered Australian Business Number (ABN) Business and has a registered Victorian premise located in Nillumbik

• Business is operating with staff physically onsite or a business is operating within an enclosed environment

There is a strict limit of one thermometer per business site/premise, per 20 employees. An additional thermometer is permitted for each additional 20 employees ie, if your business employs more than 20 people, you are eligible to receive an additional thermometer to a maximum of five per site.

To receive your free thermometer, please email


Circuit Breaker Business Support Package

About this support package

Victoria’s business community has been greatly impacted by the global pandemic.

To help businesses manage this impact, the Victorian Government has announced a further $143 million package to support eligible businesses impacted by the circuit breaker action to limit the spread of COVID-19.

There are four initiatives available for eligible businesses as part of this support package.

Travel Voucher schemes

Two travel voucher schemes will encourage Victorians to travel across the state, as our tourism industry recovers from the impacts of COVID-19 and bushfires.

The schemes include:

  • a new Melbourne Travel Voucher Scheme with 40,000 vouchers to support travel in greater Melbourne will launch soon
  • an expanded Regional Travel Voucher Scheme with an additional 10,000 vouchers to support travel in regional Victoria

This brings to 200,000 the total number of vouchers offered under the travel voucher schemes.

Licensed Hospitality Venue Fund – Circuit Breaker Action Payment

Eligible businesses who received a grant through the Licensed Hospitality Venue Fund will receive a further one-off payment of $3000 to help with costs incurred as a result of the circuit breaker action.

You do not need to apply for this payment. You will be contacted with further information.

For previously announced support funding and programs see Grants & programs.



Outdoor Dining Directory Listing


The Third Step in Victoria's roadmap for reopening for Metropolitan Melbourne permits hospitality businesses such as restaurants, cafes and bars to reopen using limited indoor and outdoor dining spaces.  We encourage Nillumbik residents to support local businesses by visiting our local cafes and restaurants.

To include your business in the free outdoor dining directory, please complete this online form.

Eltham Circulatory Road Parking Permits

Council is extending the validity of Circulatory Road parking permits until 30 June 2021.  This initiative is part of Council’s commitment to ongoing support to traders in response to the significant impacts of the COVID-19 pandemic.

A replacement permits with the revised expiry date will be posted to your registered business address in the coming weeks.

Please note that obtaining a permit will not guarantee a parking space as the number of permits issued may exceed the number of parking bays available.

If you would like any further information on Circulatory Road car park permits please contact the Community Safety Team on 9433 3231.

COVIDSafe Plan for Business

The Victorian Government has released roadmaps for reopening for how we live and work in both metropolitan Melbourne and regional Victoria, providing a long-term plan for our path out of restrictions and into COVID Normal.

As part of the plans to support businesses to safely reopen and get Victorians back to work, the Victorian Government has developed a COVIDSafe Plan template to reduce the risk of introduction and spread of coronavirus (COVID-19) in the workplace. Every Victorian business that is open for on-site operations must download, complete and sign a COVIDSafe Plan

To ensure compliance, random spot checks are underway in metropolitan Melbourne and regional Victoria. If you own a business in a high-risk industry, you must have a High Risk COVIDSafe Plan.

High-risk industries include poultry processing facilities, abattoirs and meat processing facilities, seafood processing facilities, supermarkets, medical supply, pharmaceutical supply and personal protective equipment supply facilities, warehousing and distribution centres, construction sites, manufacturing facilities, and wholesale facilities.

FACT-SHEET_-Do-you-need-help-creating-a-COVIDSafe-Plan_Translator.pdf(PDF, 48KB)

FACT-SHEET_-What-to-do-if-a-worker-is-unwell.pdf(PDF, 55KB)

FACT-SHEET_-What-to-do-if-a-worker-test-positive.pdf(PDF, 55KB)


Victorian Budget 2020/21 - Support for Business

The Victorian Startup Capital Fund
A further $60.5 million has been allocated by the Victorian Government for a Fund of Funds – the Victorian Startup Capital Fund, leveraging up to $180 million in private sector investment. This will inject much needed early-stage funding into the start-up ecosystem supporting start-ups to become the scales and unicorns of the future.  More information here

Women's Angel Sidecar Fund
To increase the number of women founders, $10 million has been allocated to a Women’s founders Angel Sidecar Fund while unlocking a further $30 million in private sector equity.

Established by LaunchVic, the Fund will assist women founders to raise capital to grow their early-stage start-ups. More information here

The Venture Growth Fund
A major coup for start-ups and investors, is the $25.7 million Venture Debt Scheme – the Venture Growth Fund run by Invest Victoria that will inject late stage capital into the ecosystem. More information here 

R&D Cash Flow Loans
The R&D Cash Flow Loans initiative that will provide up to $50 million in low-interest loans to innovative businesses including start-ups that undertake research in Victoria.  More information here

For more information on what the Victorian Budget means for business click here  

COVID-19 posters and signage for your business

Nillumbik Council branded COVID-19 posters are available for you to download and print to help stop the spread of coronavirus (COVID-19)

Posters-for-Business-19Feb21.pdf(PDF, 155KB)

Business and Tourism Associations

The following business and tourism associations are independent groups of businesses who work together to represent and achieve the needs of local traders and the wider business community.

Council works in partnership with three traders association within the Shire which are run by trader committees.

These committees organise marketing campaigns, events and activities which benefit the interests of local traders, and are accountable to its members. 

Nillumbik Tourism and Business

Nillumbik Tourism and Business is a regional organisation for local business providing networking, professional development and advocacy.

President Richard Dovile
0419 178 275

Hurstbridge Traders Association

President Ian Mason
0418 597 176

Diamond Creek Traders Association

President Claire Nolle
Vice President Paige O'Connor

Marketing Coordinator Anna Henderson & Yvette Standfield
0417 580 009

Eltham Chamber of Commerce and Industry

President Michael Williams
(03) 9439 7568

Economic Development Advisory Committee

The Economic Development Advisory Committee (EDAC) provides a formal mechanism for Council to consult with key stakeholders to seek specialist advice on economic development issues, initiatives, policies and strategies. More information here.


Other resources and useful links

Support and relief from service providers

Momentum EnergyOrigin EnergyAGL and Vodaphone are just a few examples of service providers who are offering relief to customers during the COVID-19 pandemic. Contact your service providers directly to find out if they are offering any form of relief or support for business at this time. 

Mental Health Support

If you know of anyone that you are concerned about in relation to their mental wellbeing, some of the supporting groups are:

  • Salvation Army (Disasters and emergnecy support) - phone 1300 662 217
  • Lifeline (Mental health and wellbeing) - phone 13 11 14
  • Beyondblue (Mental health and wellbeing) - phone 1300 224 636
  • Headspace (Youth mental health and wellbeing) - phone 1800 650 890
State and Federal Government initiatives

Information on assistance packages that your business may be eligible for can be found here

Reduce your Risk of Coronavirus

Click here to learn simple steps to reducing your risk of Coronavirus 

More links 

Coronovarius-and-the-meat-industry-Covid-19.pdf(PDF, 182KB)

 (PDF, 182KB)Covid-19-Fact-Sheet-Abattoir-and-Poultry-Processing-Facilities.pdf(PDF, 154KB)

Covid-19-Fact-Sheet-Abattoir-and-Poultry-Processing-Facilities_1.pdf(PDF, 154KB)

How-to-clean-and-disinfect-after-Covid-19-case-in-the-workplace-2.pdf(PDF, 176KB)

How-to-clean-and-disinfect-after-Covid-19-case-in-the-workplace.pdf(PDF, 161KB)

 How-to-dispose-of-PPE-from-householes.pdf(PDF, 316KB)

Looking-after-your-mental-health-during-the-coronavirus-pandemic.pdf(PDF, 93KB)

COVID-19 Quick Response Grants for Local Business (Now Closed)

Due to an overwhelming response, we will not be accepting any more submissions at this time. Successful applicants were notified on the 01st of August.
Please connect with our newsletter and join our Business in Nillumbik Facebook group to stay informed of any further grant opportunities