Telephone alerts are sometimes used to provide the community with official warning information using the National Emergency Alert system.
You don’t need to sign up to receive telephone alerts.
Telephone alerts can send information to you by your landline (voice), or mobile phone (text) – either by address or by a specific geographic area.
Alerts will begin with “Emergency, Emergency” and will only be received if your landline and mobile phone (based on its billing address and/or your last known location) is within the defined area and has service.
Telephone Alerts are not used in all circumstances, and depends on the nature of the incident.
You should not wait to receive a Telephone Alert before you act.
Life-threatening emergencies: call 000
- If you are in a life threatening situation, you should always call Triple Zero (000) for police, fire or ambulance.
- Be prepared to describe your location as accurately as possible and don’t hang up until the call taker tells you to.
- The free Emergency+ App is a Triple Zero (000) smartphone app that provides key numbers for the emergency services and displays the GPS coordinates of your location so you can read it out to the emergency operator
VicEmergency Hotline: 1800 226 226
- You can reach the VicEmergency Hotline by calling 1800 226 226.
- The VicEmergency hotline provides information during and after major incidents in Victoria. It also offers information to help households, landowners and small businesses plan for and recover from emergencies.
- In a situation where you can see or smell smoke, the VicEmergency Hotline can also advise whether or not a planned burn is in progress.
If you are deaf, hard of hearing or have a speech impairment, contact them through the National Relay Service:
The Translating and Interpreting Service is available on 131 450 for translated information from the VicEmergency Hotline. If you know someone who can't speak English, provide them with this number.
Nillumbik Shire Council: 03 9433 3111
You can contact Nillumbik Shire Council by dialing 03 9433 3111.
In a large scale emergency, Council will establish a dedicated Call Centre to provide information on relief and recovery services.
If you are deaf or have a hearing or speech impairment, contact Council using the National Relay Service